Shipping policy

Shipping Policy — Toyzania.com

Last updated: October 19, 2025

Order Processing

  • Orders are processed Monday–Friday (excluding holidays).
  • Processing typically takes 1–3 business days after payment is verified.
  • You’ll receive an order confirmation email and a tracking email once your items ship.
  • Multiple shipments: Because we partner with several trusted suppliers, items in the same order may ship separately with different tracking numbers.

 

Estimated Delivery Time

Delivery time depends on the item’s ship-from location and your destination. Typical estimates:

  • United States: 4–10 business days
  • Canada: 5–12 business days
  • United Kingdom & EU: 5–12 business days
  • Australia & New Zealand: 6–12 business days
  • Rest of World: 7–20 business days

These are estimates only. Actual times can vary due to carrier delays, customs, weather, peak season, or local service disruptions.

Shipping Rates

  • Standard shipping: Calculated at checkout based on weight, destination, and supplier.
  • Free shipping offers: When available, they’ll be clearly marked on product pages or at checkout.

Tracking Your Order

  • Tracking details are emailed automatically once available.
  • Tracking updates may take 24–72 hours after dispatch to appear with the carrier.

Address Changes & Order Edits

  • We can attempt to edit or cancel an order within 1 hour of placing it (during business hours).
  • After that window, changes are not guaranteed because your order may already be in fulfillment.

Wrong / Undeliverable Address

Please ensure your shipping address is correct. If a package is returned to sender due to an incorrect or incomplete address, we can:

  • Reship the order (additional postage may apply), or
  • Refund the product price minus original shipping once the item is received in resellable condition and the supplier accepts returns.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are the customer’s responsibility and are not included at checkout.

Delivery Issues

  • Marked Delivered but Not Received: Verify the shipping address, check with neighbors/building management, and allow 24 hours (carriers sometimes pre-scan). If still missing, contact us within 7 days of the delivery scan so we can open a trace with the carrier.
  • Damaged in Transit: Contact us within 7 days of delivery with photos of the packaging and item. We’ll arrange a replacement or refund per our Returns Policy below.
  • Lost in Transit: If tracking shows no movement for 10+ business days (domestic) or 20+ business days (international), we’ll investigate and replace or refund as appropriate.

Shipping Restrictions

Some items cannot ship to PO Boxes, APO/FPO, or certain countries/regions due to carrier or supplier restrictions. If your order is affected, we’ll notify you promptly.